Refund policy

Last updated: September 11, 2026

 

RETURN & REFUND POLICY

 

We want you to feel good about what you order from MomminUp!. If something isn't right, here is how returns work.

 

Eligibility: To start a return, contact us within 7 days after tracking shows your order was fully delivered. Once your return is approved, the item(s) must be shipped back to us within 7 days of your return request. Returned items must be unworn, with original tags attached and in clear garment packaging showing the SKU label, along with proof of purchase. We do not offer exchanges — if you would like a different item, please return your original item for a refund and place a new order. Items not meeting these conditions may be declined or subject to a 20% restocking fee.

 

Non-returnable items: For hygiene and safety reasons, the following categories are not eligible for return: beauty products, bodysuits, face masks, intimates and lingerie, jewelry, swimwear, and gift cards. Final sale products and applicable open-pack wholesale orders are also not eligible for return and will be identified as such at the time of purchase.

 

Return shipping: Original shipping and handling charges are nonrefundable. Unless an item arrived damaged, defective, or incorrect, or we made a shipping error, the customer is responsible for return shipping costs.

 

How to start a return: Contact our customer service team at support@momminup.com with your order number and reason for return, and we will provide instructions for completing your return.

 

Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are typically processed within 5-7 business days of us receiving the returned item and are issued to your original payment method.

 

Damaged or incorrect items: If you receive a damaged, defective, or incorrect item, please contact us right away at support@momminup.com so we can make it right.

 

Order cancellations: If you need to cancel or change an order, please contact us at support@momminup.com as soon as possible. We can only cancel or modify orders that have not yet entered fulfillment.

 

Questions

MomminUp! (operated by Growth Networks LLC)

Customer Service: support@momminup.com